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Shipping Policy

We currently only deliver Orders placed via the Website/Website Call Centre to addresses within the Sultanate of Oman. For delivery to the Kingdom of Saudi Arabia, please visit www.mamasandpapas.com.sa; for deliveries to the United Arab Emirates please visit www.mamasandpapas.ae; for deliveries to Kuwait please visit www.mamasandpapas.com.kw, and www.mamasandpapas.com.bh for deliveries to the Kingdom of Bahrain. A variety of Order delivery/collection methods are available as set out below. However we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our shopping channels. Please check back frequently to see if more options have become available.

  1. Delivery The following options are available for delivery to your requested address in Oman:
    Delivery Timescales** Cut-Off Time*** Cost***
    Oman Addresses 2-4 Days* NA
    FREE Orders over OMR 80
    OMR 6 Orders under OMR 80
    Click & Collect in store Same Day* 6pm FREE
    ** Delivery timelines are estimates, see further details below
    **** We reserve the right to impose redelivery charges where your Order is not accepted at the address supplied to us on the confirmed date of delivery.
  2. General Conditions: Delivery

    Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.

    Orders are delivered daily excluding Oman public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Fridays.

  3. Additional conditions for delivery of Furniture/Bulky Items:

    When your Order is ready for delivery, we will contact you to agree a delivery date. Once agreed, you will be responsible for accepting delivery and arranging appropriate means of access and installation on that date. It is your responsibility to ensure that our delivery team has access to the delivery address, and that sufficient space for the goods is available, hallways are measured and doors and lifts can grant full access.

    Delivery on the first floor and above requires service elevator access arranged by you and it is your responsibility to notify us of any potential problems with access to the premises, building, service elevators, etc… and make any related delivery arrangements. Where delivery is complicated by such factors, additional charges may apply. If delivery is not accepted on the agreed delivery date, goods shall be kept in storage free of charge for a period of up to thirty (30) days. If you fail to agree a revised delivery date falling within thirty (30) days of the initial delivery date, we retain the right to cancel your Order, retain all monies paid and resell the goods with no further liability.

    If on the delivery date our delivery team is unable to obtain access to the delivery address, a re-delivery charge will be applied of an amount of a normal delivery fee for your location, which must be paid prior to re-delivery.

    In the absence of negligence, we will not be liable for loss or damage to the goods or your property, including where caused by: (i) us following your specific instructions; (ii) limited or no access to your nominated premises; and/or (iii) goods not fitting into your property. Any request to hang, erect or build items shall be at our discretion and we will not be responsible for any damage to your home in connection with such hanging, erection or building, nor for the integrity of such hanging, erection or building. Additional charges for such services may apply.